Terms & Policies

General Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

These terms and conditions (the “Terms”) are the terms which apply when you access the website https://www.mia-laurens.com (the “Website”) or place orders to purchase any of the products made available to you on the Website. Any reference to “we”/”us”/”our” in these Terms is a reference to MIA Cosmetics USA LLC (trading as MIA-Laurens Paris) and any reference to “you”/”your” means you, the user of the Website. By accessing this Website or when you place orders to purchase any of the products on the Website you agree to be bound by these Terms. We recommend that you keep a copy of these Terms for future reference.

CHANGES TO TERMS

We reserve the right to change or modify these Terms including for legal, regulatory or security reasons at any time. While we will flag changes on the Website and/or send emails in relation to major changes, it is your responsibility to check the Terms for changes. If you do not agree to any of the Terms, then you may stop using the Website at any time. If you have any questions, concerns, or comments about our Terms please email us at salesUSA@laurens-cosmetics.com

DISPUTES

We will do our best to resolve any disputes over these Terms. If you wish to take court proceedings against us, you must do so within the United States. Relevant United States law will apply.

If any of these Terms are found to be invalid by any court or regulator, the other Terms shall continue to apply.

Please let us know if you have any questions or complaints regarding the Website. You can contact us by writing to us at the following address:

Email: salesUSA@laurens-cosmetics.com

Mailing Address : MIA COSMETICS USA LLC. 4581 Weston Rd # 275. Weston, Florida 33331

Delivery Terms

SHIPPING PROCESS

MIA COSMETICS USA LLC, is committed in keeping the personal information from customers that visit our website and use online store and services accurate, confidential, secure and private.

Standard orders must be placed by 1:00 PM ET to start processing the following day. Processing time usually takes 1 business day and orders will arrive within 3 to 6 business days from when the order have been processed. Delivery times will depend on orders placed between Monday – Friday, excluding federal holidays:

Federal holidays are the following:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • President’s Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving
  • Christmas

DELIVERY CONDITIONS

Orders will be ship via USPS or UPS. Please see below for costs involved:

Shipping Method

Cost

Delivery Time

Standard Shipping for orders under $ 30

$4.75

3-6 business days

Standard Shipping for orders between $ 30 -$ 59

$3.95

3-6 business days

The delivery is considered made from the moment in which the product has been made available to the customer at the place of delivery indicated by the customer.

Only people who are at least 18 years of age will be able to process orders through our store. The User that makes use of MIA COSMETICS USA LLC, guarantees that it has at least that age as well as the veracity of the set of registration data provided to LAURENS. In any case, the User will be solely responsible for the false or inaccurate statements made and the damages caused to LAURENS or to third parties for the information provided.

The risk of the products (among others, the loss, impairment or theft) will be transmitted to the customer from the moment in which the product order has been made available to the customer in accordance with the provisions of these General conditions.

MULTIPLE SHIPMENTS

If there is a case where you place an order and we have to slip it, you may receive multiple shipments until we fulfill it. There will not be any additional shipping charges for it.

Warranty

DAMAGED PARCELS & PRODUCTS

Should you in the rare occasion receive a damaged parcel or product please do not open it and keep it remained sealed. Please contact us by email as we will arrange a collection for the damaged parcel or dispatch a new parcel. We advise all customers to open their parcels over a surface which can be easily cleaned if a nail lacquer/paint spills onto it. Mia Cosmetics USA LLC. does not hold any responsibility for a household product, furniture or surrounding that may become damaged due to a product or parcel arriving damaged. Mia Cosmetics USA LLC. will compensate for the damaged product by a replacement or money back. Mia Cosmetics USA LLC. will not compensate for surroundings, furniture, clothing or in house items which may become affected or damaged by the damaged parcel or product.

CANCELLATION, RETURNS AND REFUNDS

You have certain rights under the law. These include:

That any products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Website;

A right to cancel your order within 14 working days, beginning the day after the day on which You receive the product, and to receive a full refund, even if the product is not defective. This right is subject to certain conditions and exceptions (see “Return of non-faulty goods” below).

Cancellation can be communicated by writing to us at this address Mia Cosmetics USA LLC. 4581 Weston Rd # 275. Weston, Florida 33331 or via email at salesUSA@laurens-cosmetics.com

RETURN OF NON-FAULTY GOODS

We hope you will be happy with your purchase from us. If not, you have the right to return the product to us and receive a full refund provided:

You notify us via email at salesUSA@laurens-cosmetics.com, or write to us at this address, Mia Cosmetics USA LLC. 4581 Weston Rd # 275. Weston, Florida 33331 that you are cancelling your purchase no later than the 14 working days after the day on which you received your product.

You have taken reasonable care of the product prior to return – in particular this means they must not have been damaged; you will be responsible for the cost of returning the product to us, unless it is faulty or incorrect Please return the Product in suitable packaging to ensure it reaches us in good condition.

We will refund the purchase price and original delivery charge of any goods returned no later than 28 days from the day when you give us notice of cancellation.

Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses which we suffer.

We cannot accept the return of any products that have been used or have had the seal broken.

RETURNS

The customer has the possibility to exercise his right of withdrawal on the purchase of products made in our store within fourteen working days according to the calendar of your locality, from the reception of the order at the chosen delivery address.

The products must be in perfect condition, must not have been used and must retain their original labels.

Mia Cosmetics USA LLC. reserves the right to refuse the right to return products in cases of violation of the provisions of these specific conditions.

In order to proceed with product returns, within fourteen working days following receipt of the order, you must send an email to the address: salesUSA@laurens-cosmetics.com indicating the affected order number as well as the product or products to be returned.

Then, Mia Cosmetics USA LLC. will contact you to arrange the shipping of the product. Mia Cosmetics USA LLC. will reject the receipt of any refund made sent in “Cash on Delivery” mode.

Once the request for the right of withdrawal has been received by the buyer and once the merchandise object of the return is in possession, Mia Cosmetics USA LLC. will proceed to the examination of the products received and then the return will be made.

The refund of the amount paid for the purchase of returned product will be done as soon as possible and, always subject to the provisions of these terms and conditions.

The customer may make returns of products received in poor condition, either by tare or factory defect, (provided that such defects were not due to manipulation or improper use by the user), or that they have been damaged in transport.

The claim in case of receipt of a damaged product should be made as soon as possible, being necessary to occur within 24 hours after receipt of the order so that it can be covered by transport insurance.

Mia Cosmetics USA LLC. reserves the right to refuse the right to return products in cases of violation of the provisions of these particular conditions.

To proceed with product returns with a factory defect, you must send an e-mail to the following address: salesUSA@laurens-cosmetics.com indicating the affected order number as well as the product or products to be returned and a detailed list of the defects appreciated in them.

We will contact the customer to arrange collection.

Then the collection of the products subject to return will be arranged. Except for the defect or tare valued, each product to be returned must be unused and with all its labels in perfect condition.

Once in possession of the merchandise object of return, Mia Cosmetics USA LLC. will proceed to the examination of the received products.

Proof of the existence of a manufacturing defect and provided that the aforementioned conditions are met, Mia Cosmetics USA LLC. will proceed to process with the corresponding manufacturer or distributor the replacement thereof with another of identical characteristics.

If replacement of the product is not possible, Mia Cosmetics USA LLC. will inform the customer of said circumstance and proceed to pay the customer the amount corresponding to the purchase of the product.

In the case of receipt of products in poor condition attributable to the transport of the same, and provided that its replacement is not possible, Mia Cosmetics USA LLC. will proceed to pay the user the corresponding amount as soon as possible.

Orders

ORDERING PROCESS

Once you have placed an order for goods (and delivery if applicable) you will receive a confirmation that your order has been received (see below). Please note that this does not constitute acceptance by us.

The contract for purchase of the product is formed when we send you dispatch confirmation email.

You may select items from our range of products, details of which will be added to the “Basket” by clicking on the “Add to Basket” button. By clicking on the “Checkout” button, you submit an offer to buy the goods in the Basket. As soon as this offer is accepted by us via an Acceptance Email (as described below) your order forms a binding contract of sale for products between you and us.

Before placing an order, you can view and amend your order details at any time by clicking on the “Basket”.

CONFIRMATIONS

You will automatically be sent an email confirming receipt of your order (the “Confirmation Email”) with a summary of the details of your order, which we would recommend that you print out and keep for your own records. The Confirmation Email does not constitute our acceptance of your order; it merely records the fact that we have received your order. Please check that all details in the Confirmation Email are correct. If not, or if you do not receive a Confirmation Email please contact us immediately on salesUSA@laurens-cosmetics.com

We will send a second email when we dispatch your goods which shall constitute our acceptance of your order (the “Acceptance Email”) at which point a binding contract of sale for products will be concluded between you and us.

Privacy Policies

PLEASE READ OUR ONLINE PRIVACY POLICY AGREEMENT

MIA COSMETICS USA LLC, is committed in keeping the personal information from customers that visit our website and use on line store and services accurate, confidential, secure and private.

Our privacy policy is designed and created to ensure our customers our commitment and realization of our obligation not only to meet but to exceed most existing privacy standards.

Therefore, this Privacy Policy Agreement shall apply to MIA COSMETICS USA LLC , and thus it shall govern any and all data collection and usage thereof. Through the use of https://www.mia-laurens.com you are herein consenting to the following data procedures expressed within this agreement.

COLLECTION OF INFORMATION

This website collects different of information, such as:

  • Name, address, email address, billing and/or credit card information etc., which may be used when you purchase our products.
  • It also collect Information automatically when visit our website, which may include cookies, third party tracking technologies and server logs.

You can rest assured that this site shall only collect personal information that you knowingly and willingly provide by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested and/or any uses specifically provided on this site.

We may also gather information about the type of browser you are using, IP address or type of operating system to assist us in providing and maintaining superior quality service.

USE OF INFORMATION COLLECTED

MIA COSMETICS USA LLC may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from https://www.mia-laurens.com. MIA COSMETICS USA LLC may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

MIA COSMETICS USA LLC does not now, nor will it in the future, sell, rent or lease any of our customer lists and/or names to any third parties.

MIA COSMETICS USA LLC may feel it necessary, from time to time, to make contact with you on behalf of other external business partners with regards to a potential new offer which may be of interest to you. If you consent or show interest in presented offers, then, at that time, specific identifiable information, such as name, email address and/or telephone number, may be shared with the third party.

MIA COSMETICS USA LLC may find it beneficial to share specific data with our trusted partners in an effort to conduct statistical analysis, provide you with email and/or postal mail, deliver support and/or arrange for deliveries to be made. Those third parties shall be strictly prohibited from making use of your personal information, other than to deliver those services which you requested, and as such they are thus required, in accordance with this agreement, to maintain the strictest of confidentiality with regards to all your information.

MIA COSMETICS USA LLC may deem it necessary to follow websites and/or pages that our users may frequent in an effort to gleam what types of services and/or products may be the most popular to customers or the general public.

MIA COSMETICS USA LLC may disclose your personal information, without prior notice to you, only if required to do so in accordance with applicable laws and/or in a good faith belief that such action is deemed necessary or is required in an effort to:

  • Remain in conformance with any decrees, laws and/or statutes or in an effort to comply with any process which may be served upon MIA COSMETICS USA LLC and/or our website.
  • Maintain, safeguard and/or preserve all the rights and/or property of MIA COSMETICS USA LLC.
  • Perform under demanding conditions in an effort to safeguard the personal safety of users of https://www.mia-laurens.com and/or the general public.

CHILDREN UNDER AGE OF 13

MIA COSMETICS USA LLC does not knowingly collect personal identifiable information from children under the age of thirteen (13) without verifiable parental consent. If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database.

Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

UNSUBSCRIBE OR OPT-OUT

All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters.

To discontinue or unsubscribe to our website please send an email that you wish to unsubscribe to marketingUSA@laurens-cosmetics.com.

If you wish to unsubscribe or opt-out from any third party websites,you must go to that specific website to unsubscribe and/or opt-out.

LINKS TO OTHER WEB SITES

Our website does contain links to affiliate and other websites. MIA COSMETICS USA LLC does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information.

The Privacy Policy Agreement applies only and solely to the information collected by our website.

SECURITY

MIA COSMETICS USA LLC shall endeavor and shall take every precaution to maintain adequate physical, procedural and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.

CHANGES TO PRIVACY POLICY AGREEMENT

MIA COSMETICS USA LLC reserves the right to update and/or change the terms of our privacy policy, and as such we will post those change to our website homepage at https://www.mia-laurens.com, so that our users and/or visitors are always aware of the type of information we collect, how it will be used, and under what circumstances, if any, we may disclose such information.

If at any point in time MIA COSMETICS USA LLC decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether or not to permit the use of their information in this separate manner.

ACCEPTANCE OF TERMS

Through the use of this website, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes.

HOW TO CONTACT US

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email or mailing address:

Email: salesUSA@laurens-cosmetics.com

Mailing Address: MIA COSMETICS USA LLC. 4581 Weston Rd # 275. Weston, Florida 33331